Leaders Merchant Services Review: Pros, Cons and Alternatives

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Leaders Service provider Providers’ repute precedes it, and it isn’t one. Buyer complaints and unfavorable opinions cite misleading gross sales ways, shock charges and buyer accounts being closed with out warning. Enterprise homeowners ought to proceed with warning and contemplate different service provider service suppliers earlier than signing a contract with LMS.

What’s Leaders Service provider Providers?

Leaders Service provider Providers affords a number of fee processing features for giant and small companies, together with service provider account companies, point-of-sale programs, on-line bank card processing and service provider money advances.

The California-based firm operates as a reseller, that means the gear, software program and {hardware} you buy is from one other firm. In Leaders’ case, that firm is Clover and its father or mother firm First Information, which is now owned by Fiserv — one of many largest fee and monetary know-how suppliers on this planet.

Providers supplied

Along with service provider accounts, LMS additionally affords bodily and digital fee terminals and on-line ordering platforms. Providers embrace:

  • Level-of-sale funds. Leaders Service provider Providers affords a number of POS merchandise, starting from stand-alone terminals to contactless card readers appropriate with common digital wallets and absolutely digital terminals for e-commerce companies. LMS is a First Information reseller and primarily affords Clover and First Information POS gear.

  • E-commerce options. Leaders Service provider Providers affords fee gateways and purchasing cart software program for small companies which have digital retail shops or settle for on-line funds. Gateway companies are by way of Authorize.web, which is owned by Visa. Procuring cart companies are by way of CartManager, which calculates gross sales tax and delivery, can show a number of languages and has a login characteristic for returning clients.

How a lot does Leaders Service provider Providers price?

Leaders Service provider Providers doesn’t record charges, pricing construction or service charges on its web site, although the corporate does observe that pricing varies relying on the quantity and sort of transactions you settle for. Impartial brokers utilized by Leaders may also set their very own charges and charges, and plenty of buyer opinions complain of misleading pricing and gross sales ways. Learn your contract fastidiously and inquire about all charges and charges earlier than signing up for service.


No trade restrictions

Any enterprise that meets Leaders’ underwriting requirements could also be accepted for service provider companies by way of LMS. The corporate has no guidelines barring particular industries or enterprise sorts.


Lack of transparency

Leaders Service provider Providers gives little in the best way of upfront pricing info, past claiming its charges are among the many “lowest charges within the trade.” The corporate additionally doesn’t publish any charges charged for its service, although clients could also be topic to one-time, month-to-month and annual charges. LMS settled a civil lawsuit in July 2021 wherein the corporate was accused of not absolutely disclosing charges to potential clients. Leaders agreed to pay greater than $800,000 in restitution and $1 million in civil penalties, together with different fines, as a part of the settlement.

Buyer complaints

Leaders Service provider Providers has a B+ score from the Higher Enterprise Bureau and a Trustpilot Belief Rating of two.7 out of 5. Damaging buyer opinions complain of shock charges, misleading gross sales ways and service provider accounts being closed with out warning.

Prolonged contract, early termination charges

Small-business homeowners should conform to a three-year contract to have interaction with Leaders Service provider Providers. That’s a prolonged dedication, particularly given the corporate’s opaque pricing and unfavorable opinions. Prospects can cancel for no cost in the course of the first 30 days; the payment to cancel past that time ranges from $250 to $350.

Alternate options


Sq. is a superb different to Leaders Service provider Providers. The mobile-friendly fee processor boasts clear pricing and an easy-to-use interface. All companies are in-house, so there are not any shock charges or hoops to leap by way of from a third-party firm.

  • No early termination charges.

  • No month-to-month subscription or PCI compliance charges.

  • No setup, refund or chargeback charges.

  • Free POS software program and cellular card reader.

Chase Service provider Providers

Chase acts as each the fee processor and the buying financial institution for Chase Service provider Providers, which interprets to seamless transactions and fewer events to pay alongside the best way — a serious draw for small-business homeowners. Chase Service provider Providers additionally integrates with common e-commerce platforms like Shopify and BigCommerce.

  • Integrates with different POS software program.

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