Heartland Payment Systems Review 2021: Features, Top Alternatives

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Heartland Cost Programs gives quite a lot of companies that may let small companies settle for credit score and debit playing cards, on-line funds, contactless funds and other forms of funds. The corporate additionally has a number of add-on monetary companies, comparable to payroll, that may assist small companies handle and broaden their fee choices.

Because of the firm’s collection of industry-specific packages and its menu of integrations and add-ons, Heartland Cost Programs might make sense for small-business house owners who need to actually tailor their fee setups. However if you would like upfront pricing, it might be worthwhile to go searching some extra.

What’s Heartland Cost Programs?

Heartland Cost Programs is actually a service provider companies supplier, which suggests it supplies small companies with a number of service provider accounts. Service provider accounts are a particular sort of checking account the place cash from processed transactions goes earlier than shifting to the enterprise’s checking account.

Heartland additionally sells {hardware} (comparable to fee terminals) and software program (comparable to on-line ordering for eating places) options. The corporate, which began in 1997 and was acquired by World Funds in 2016, says it has greater than 750,000 clients.

How Heartland Cost Programs works

Heartland’s card processing performance allows small companies to simply accept quite a lot of funds, together with:

  • Digital wallets, together with Apple Pay, Google Pay and Samsung Pay.

  • ACH funds from buyer financial institution accounts.

The platform additionally permits small companies to obtain and course of funds by means of quite a lot of channels, together with cellular (by way of the Heartland Cell Pay app and attachable card reader), pill, desktop, handheld terminal and point-of-sale methods.

The corporate additionally places collectively packages of POS, time monitoring and fee processing methods for eating places and bars, retail outlets, comfort shops, clothes and attire sellers, liquor shops, groceries and different particular forms of companies.


  • Interchange-plus pricing.

  • Integrations and add-ons.


Heartland Cost Programs notable options and capabilities

Along with its fee processing capabilities, Heartland Cost Programs has another outstanding options price mentioning.

Heartland Safe

Heartland Safe is extra safety expertise that makes use of EMV, encryption and tokenization to guard card knowledge and assist small companies keep away from fraud and knowledge breaches.

EMV expertise helps authenticate a buyer’s credit score or debit card by way of chips embedded within the playing cards. Encryption expertise (known as Heartland E3) principally encrypts credit score and debit card knowledge when it’s entered into the system so no one else can see it. Tokenization makes use of digital tokens to masks card data in order that criminals can’t see it.


Heartland gives a Buyer Intelligence Suite that gives knowledge reporting and analytics utilizing your buyer knowledge. This could possibly be useful in case you’re on the lookout for a instrument to research what clients spend per go to on common, for instance, in addition to what impression your advertising campaigns are having on buyer habits or how your corporation compares to rivals in sure areas.

Integrations and plug-ins

How properly a funds system can work with different methods is a vital query for a lot of small-business house owners who need to hold issues streamlined and easy. That may make Heartland’s personal built-in choices for payroll, human sources, recruiting, subscription service and invoice pay very alluring.

There are additionally a number of dozen plug-ins and integrations that will assist your current methods speak to the Heartland platform, together with well-liked ones comparable to:

The corporate says it maintains pre-built plug-ins for greater than 550 main expertise platforms and 80% of well-liked purchasing carts (although Shopify isn’t listed). Moreover, Heartland sells quite a lot of totally different terminals that the Heartland Software program Improvement Equipment and the producers’ native programming interfaces help.

Customer support

Heartland has a devoted 24/7 telephone line for its fee processing clients. The customer support brokers are primarily based in the USA and reply calls in lower than 30 seconds on common, in keeping with Heartland.

The corporate additionally has a web-based portal the place you possibly can submit a query, in addition to quite a lot of documentation accessible on its web site for IT workers or builders.


That construction could make it simpler for small-business house owners to match pricing — if you will get it.

Heartland supplies nearly no details about its charges or pricing to potential clients on its web site; as a substitute, it’s a must to contact the corporate for a quote. That will not be unusual for a personalized fee resolution, however Heartland additionally boasts of “truthful and clear charges” on its web site and “the fitting to know the price for each card transaction” in its Service provider Invoice of Rights — making the shortage of any precise greenback quantity or charges on its website a probably cringeworthy omission.

Heartland Cost Programs buyer critiques

Heartland Cost Programs isn’t accredited by the Higher Enterprise Bureau. Companies can get BBB accreditation by present process a radical analysis and assembly sure BBB requirements. Though the corporate typically carries an A+ to A- ranking (there are numerous scores for various firm areas and places of work), clients have filed a number of complaints, many in regards to the firm’s charges.

Heartland Cost Programs alternate options

There’s nobody supplier that works greatest for all companies; the most effective resolution would be the one that matches your explicit wants. Listed here are another suppliers that stand out pretty much as good, reasonably priced choices for small companies.

Bank card processing firm

Service provider account supplier or fee service supplier

Service provider account supplier.

0.3% plus 8 cents plus interchange for in-person funds.

Cost service supplier.

Begins at 2.6% plus 10 cents per transaction for in-person funds.

N/A, until utilizing specialty software program.

Service provider account supplier.

Interchange-plus and a month-to-month subscription price.

Begins at $99 per thirty days for a subscription.

Service provider account supplier.

Interchange-plus and a month-to-month subscription price.

Begins at 0.2% plus 10 cents plus interchange for in-person funds.

Begins at $10 per thirty days for a subscription. Should meet a month-to-month minimal of $25 in processing charges.

Service provider account supplier.

Interchange-plus and a month-to-month subscription price.

Begins at 15 cents plus interchange per transaction.

Begins at $79 per thirty days for a subscription.

Cost service supplier.

2.9% plus 30 cents for on-line funds.

Service provider account supplier.

0.15% plus 8 cents plus interchange.

Service provider account supplier.

Interchange-plus and a month-to-month subscription price.

Share markups fluctuate from plan to plan.

Begins at $9.95 per thirty days for a subscription.

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