SumUp Review 2021: Features, Pricing, Top Alternatives

SumUp is a well-liked cellular point-of-sale (mPOS) system in Europe that lately expanded to the U.S. In line with its web site, SumUp is the primary fully-certified EMV (EuroPay, Mastercard, Visa) mPOS system on the planet to cowl the whole fee course of — together with card terminals, Android and iOS cellular apps, fee processing, and threat and anti-fraud options.

As an thrilling various to standard home mPOS suppliers like Sq. and PayPal, SumUp can do most of what the opposite main mPOS methods can do — however at a decrease value. This is what it’s essential know to determine if SumUp is perhaps a great match for your small business.

SumUp is an mPOS system that works by connecting a cellular machine by way of Bluetooth to a SumUp bank card reader that processes transactions by means of the SumUp cellular app. The mPOS system can settle for magstripe, chip and contactless types of fee. The SumUp cellular app is accessible for Apple iPhones and iPads utilizing iOS 9.0 or larger and Android units utilizing Android 4.4 or larger. The app can solely work whereas linked to the web.

To create a SumUp account, you’ll want to attach it to your small business checking account and supply some fundamental enterprise data like your enterprise entity sort and call data. Observe that SumUp can’t present companies for quite a lot of companies that sometimes fall within the “high-risk” class, similar to adult-entertainment companies, pawnshops and credit-repair companies.

When establishing your account you’ll additionally buy a SumUp bank card reader, which can be shipped to you inside one to 3 enterprise days. When you obtain your card reader, merely pair it along with your cellular machine by means of the SumUp app and start processing funds. Processed funds can be delivered to your small business checking account inside one to 2 enterprise days, and since SumUp gives an combination service provider account, you don’t want to fret about establishing your individual.

SumUp accepts all main bank cards, together with Visa, Mastercard, American Categorical and Uncover.

SumUp doesn’t provide the widest vary of options, however that’s fairly normal for an mPOS system. As an alternative, SumUp focuses on ease of use and ease.

The SumUp app is pretty much as good as any mPOS software program.

• Stock administration: SumUp options some fairly intuitive stock administration options. You possibly can add an infinite variety of merchandise and embody images, costs and product descriptions for every merchandise. You too can group particular merchandise collectively to make it simpler for consumers to browse. Every product can even have an infinite variety of variants, and you may assign a customized tax fee to every merchandise.

• Checkout: SumUp additionally has an honest array of choices you should use throughout checkout. There’s the power so as to add a tipping display and set customized tip quantities, course of refunds, create invoices, ship electronic mail and textual content receipts and join the app to a receipt printer by way of Bluetooth to print receipts. You too can create a display the place clients can present an e-signature, settle for money funds and settle for funds by way of bitcoin.

• Worker administration: SumUp gives you with the power to create separate worker accounts you can oversee. Transactions from these accounts can be despatched to your small business checking account. You too can view the gross sales historical past of every particular person account as a manner of gauging worker efficiency.

• Analytics: SumUp’s analytics are fairly fundamental. You possibly can view your whole gross sales historical past, together with the kind of fee, product offered, time and placement of fee and date of payout.

The SumUp app additionally includes a digital terminal the place clients can punch of their bank card data to course of a fee, somewhat than swipe it by way of the SumUp bank card reader. Nonetheless, the digital terminal isn’t an automated function of the app. As a way to entry it, it’s essential to electronic mail SumUp and supply some extra enterprise data, together with your EIN and a replica of your small business tax returns. All digital terminal transactions additionally include a 2.95% plus 15 cents transaction charge, which is decrease than what you’d pay to make use of the digital terminal with most fee processors.

With the digital terminal arrange, you’ll additionally be capable of ship SMS texts to clients instantly from the SumUp app requesting fee. Throughout the textual content there can be a hyperlink to your digital terminal, permitting the client to finish the transaction.

In early 2019 SumUp acquired Shoplo, an e-commerce software program that enables SumUp to combine with quite a lot of completely different e-commerce marketplaces, together with Etsy, Fb and eBay. By means of the e-commerce API, SumUp retailers can handle their e-commerce operation instantly from the SumUp app. There’s additionally a developer suite on the SumUp web site that enables retailers to combine SumUp funds into different software program.

SumUp encrypts all funds and is PCI compliant. Moreover, SumUp doesn’t cost retailers for assembly PCI compliance requirements.

For U.S. clients, SumUp gives cellphone assist Monday by means of Friday from 7 a.m. to five p.m. ET. There’s additionally an electronic mail deal with you possibly can attain out to for added inquiries. If you happen to want a solution sooner, the SumUp Help Heart gives numerous guides on utilizing its system — plus its weblog additionally options useful guides on find out how to get essentially the most out of your mPOS system.

SumUp prices an easy 2.65% on all magstripe, chip and contactless funds made utilizing the SumUp bank card reader (digital terminal transactions value the aforementioned 2.95% plus 15 cents). SumUp’s per-transaction charge is cheaper than Sq. (2.75%) and PayPal Right here (2.70%).

SumUp’s card reader will value you $19. (Sq.’s card reader for chip playing cards and contactless funds prices $49.)

These are the one actual prices to contemplate when working with SumUp. There isn’t any signup charge, PCI compliance charge, assertion charge, payout charge or charge to make use of the SumUp app. If you happen to expertise a chargeback, nonetheless, you’ll have to pay a $10 charge. By way of contracts, you should use SumUp month-to-month and cancel at any time for no extra charge.

Between the minimalist web site and the glowing buyer evaluations, it’s not arduous to see that SumUp is a really user-friendly product. A enterprise proprietor can join SumUp and begin processing funds inside a matter of days. And the app’s clear interface mixed with the Help Heart’s helpful guides make it very simple to learn to leverage all of SumUp’s options.

SumUp is without doubt one of the most competitively priced mPOS methods in the marketplace. Its per-transaction charge of two.65% is barely lower than its essential opponents, which means in case you course of a excessive quantity of transactions, you could possibly see some vital financial savings. The digital terminal value (2.95% plus 15 cents) can be considerably lower than the digital terminal of a service like Sq., which prices 3.5% plus 15 cents. Plus, SumUp’s card reader is accessible for simply $19, which is far decrease than comparable card readers in the marketplace.

SumUp isn’t essentially the most feature-rich service, however then once more, most mPOS methods aren’t. The thought is to have a easy and straightforward technique to settle for funds on the go, to not have a fancy software program that permits you to handle your small business out of your cellphone. Nonetheless, there are some issues it will be good for SumUp to have, similar to a buyer relationship administration operate, the power to use reductions or the power to bulk add product catalogs.

In line with consumer evaluations, SumUp has had some points with account holds and freezes. This may be widespread with fee processors that combination their service provider accounts, as suspicious exercise with one service provider can have repercussions for all retailers within the account. Due to this fact, fee processors that combination are inclined to have shorter leashes with their clients and can situation an account maintain or perhaps a termination in case your account experiences fraudulent prices or chargebacks. Preserve this in thoughts in case you join SumUp.

This is how clients rank SumUp on standard evaluation platforms:

• TrustPilot: 4 stars out of 5.

• Capterra: 4.5 stars out of 5.

• Higher Enterprise Bureau: A+ (not accredited).

• iOS App Retailer: 3.3 stars out of 5.

• Google Play Retailer: 4 stars out of 5.

The final sentiment towards SumUp is constructive. Customers who have been happy with SumUp touted the simplicity of the system and its low value. Damaging evaluations concentrate on a poor customer support expertise. After all, there are additionally many evaluations praising SumUp’s buyer assist. One other considerably widespread grievance is that the SumUp card readers can’t deal with a whole lot of put on and tear, so deal with yours with care.

Earlier than making your ultimate resolution, it’s possible you’ll wish to additionally contemplate these options:

The Sq. cellular card reader was revolutionary when it got here out, because it was one of many first applied sciences that enabled retailers to take funds from a cellular machine. At present it’s arguably the preferred mPOS system in the marketplace within the U.S. The cardboard reader prices $49 and fee processing will run you 2.75% or 3.5% plus 15 cents for digital terminal funds (you get a magstripe reader free of charge if you join). The Sq. app can even offer you most of what the SumUp app gives, together with stock administration, digital receipts and tipping performance.

There are additionally just a few issues that Sq. gives clients that SumUp doesn’t, similar to 24/7 buyer assist, the power to arrange recurring funds and the power to function offline.

If you happen to already use PayPal service provider companies to deal with on-line, bill or subscription funds, PayPal Right here is an efficient choice as a result of it permits you to seamlessly observe your complete fee historical past in a single place. While you join you’ll get a free magstripe card reader, however a card reader that may additionally settle for chip playing cards and contactless funds will run you $79.99. Cost processing charges value 2.7% and three.5% plus 15 cents on a digital terminal. The PayPal Right here app options most of what SumUp has, together with stock and worker administration features and the power to ship an bill.