Aidvantage Customer Service: What It Can Do and How to Contact

Aidvantage is considered one of eight firms that service federal scholar loans by gathering and monitoring funds. Aidvantage, the servicing firm beneath the federal government contractor Maximus, providers federal scholar loans. If Aidvantage is your federal scholar mortgage servicer, right here’s what it may well provide help to do:

• Register for on-line entry to your account. After getting entry, you may contact Aidvantage, entry your month-to-month billing statements and pay payments.

• Enroll in autopay. Aidvantage can deduct your funds mechanically out of your checking account. Signing up for autopay will scale back your curiosity by 0.25 share level.

• Join income-driven compensation. You possibly can request income-driven compensation, which limits your scholar mortgage funds to a share of your revenue, by finishing a paper type with Aidvantage. (You possibly can apply on-line on studentaid.gov after which recertify your revenue every year on-line as nicely.)

• Course of deferment and forbearance requests. Aidvantage will help you briefly cease making funds or scale back your cost quantity should you qualify. This helps you keep in good standing to keep away from default. However throughout any intervals of deferment or forbearance, curiosity can proceed to construct.

• Course of month-to-month funds and further funds. Aidvantage will monitor and gather your funds. If you wish to make further funds, you may instruct Aidvantage (on-line, by cellphone or by mail) to use additional funds to your present stability. In any other case, it might apply the extra quantity to subsequent month’s cost as a substitute.

Your mortgage servicer is assigned by the U.S. Division of Schooling when your mortgage is disbursed to your faculty for the primary time. The identify of the corporate sending you a federal mortgage invoice each month is your servicer. In case your mortgage funds haven’t begun otherwise you’re unsure which firm is your servicer, log in to My Federal Pupil Support to seek out out. You may as well get in contact with any of the mortgage servicer contact facilities by calling 800-4-FED-AID.

Servicers are there that can assist you, however they might supply selections which are greatest for the corporate, not the borrower. Which means they’ll’t change how funds are processed and will not recommend probably the most helpful compensation possibility for you. It’s most essential to know your compensation choices so you may know the suitable inquiries to ask.

Loans are typically transferred from one servicer to a different by the Division of Schooling.

The division is planning to ultimately shift the coed mortgage servicing panorama by signing new servicing contracts with 5 firms to take over all mortgage servicing. Which means your mortgage servicer is more likely to change. Aidvantage is taking up the portfolio of Navient, previously one of many largest scholar mortgage servicers. Navient debtors retain the identical web site login info with Aidvantage.

Previous to servicing contracts ending, debtors ought to do the next:

• Obtain and save your cost historical past out of your on-line account or request a replica out of your servicer.

• Replace your contact info together with your most up-to-date tackle, cellphone quantity and e-mail tackle.

You’ll be notified when a mortgage servicing switch occurs, and also you’ll handle funds with the brand new servicer. All servicers ship the identical choices and packages, however customer support could differ from one to a different.

In any other case, you’re more likely to stay with Aidvantage except you act to change servicers. Use this software to seek out out what may give you the results you want.

Aidvantage contact quantity: 800-722-1300

Aidvantage hours of operation: Monday – Thursday 8 a.m. – 9 p.m. ET and Friday 8 a.m. – 8 p.m. ET

Aidvantage tackle for mortgage funds: 

Aidvantage — U.S. Division of Schooling Mortgage Servicing

Aidvantage tackle for normal correspondence: 

Aidvantage — U.S. Division of Schooling Mortgage Servicing

Wilkes-Barre, PA 18773-9635

Be sure you present your account quantity and sufficient element for Aidvantage to deal with your inquiry.

Aidvantage e-mail tackle: Log in to your account to entry the Electronic mail Us function within the Assist Middle.

Aidvantage social channels: Aidvantage doesn’t submit to social media at the moment.

In the event you’re having problem with Aidvantage that you’ve been unable to resolve, begin by submitting a criticism instantly with Aidvantage. See above.

In case your difficulty stays unresolved, it’s also possible to make complaints about Aidvantage to:

Ensure to maintain data of conversations you might have, together with the day, time and customer support consultant you spoke with. Hold copies of any letters, payments or emails about your account.

If a criticism doesn’t assist, you may contact the Federal Pupil Support Ombudsman Group. This methodology ought to be used solely as a final resort, says the federal scholar assist workplace. If you’re prepared to succeed in out, right here’s get in contact:

By mail: U.S. Division of Schooling

Be taught extra about every of the federal mortgage servicers, together with what they’ll do and contact them.